E-mail etiquette – Do’s

• Keep it short and simple.
• Line space between each paragraph for clarity.
• Check – spelling, grammar and punctuation.
• Take care of the tone of your messages.
• Ensure attachment of files.
• Check if the addressee(s) is the right person.
• Compose yourself before you compose an email.
• Check before you click ‘Send’.

E-mail etiquette – Don’ts

• Don’t overuse CAPITAL LETTERS. Use them sparingly, only for special emphasis.
• Don’t use different fonts and sizes.
• Do not use e-mail to let off steam.
• Avoid using abbreviations / jargons.
• Avoid underlining unnecessarily, can be misinterpreted as a hyperlink to some website.